When called back with this info, was told still couldn't help, when persisted was put on hold and hung up on. Use online and in stores No fees after purchase Funds do not expire 24/7 customer service available eGift Delivery Details: You will receive a confirmation email from within minutes of successful order placement. I asked if I were able to obtain the order number from the person who purchased the cards, could they help me. Vanilla Visa Gift Cards can be used everywhere Visa debit cards are accepted in the United States. The card was in my possession and had never been removed from the secured package. I logged on to activate, and was given a balance of 2.00. I attempted to activate and use the card on almost a year later. I received a Vanilla Gift Card for 50.00 for Christmas 2020. She ultimately said there was nothing they could do unless I provided the card numbers and maybe I should 'try the link another day.' I'd been trying the link for 3 months. Vanilla Gift Cards review: Scam / fraud / lies. After a long hold to reach a live person, the customer service rep acted like she had no clue how the system works or how to resolve the problem. Vanilla sent an email to each person with a faulty link that did not allow the recipient to access the card number. A co-worker ordered 4 gift cards that were emailed to 4 recipients. If you are persistent you may eventually be able to use the gift card but I have no doubt many people give up. I would have selected zero star if that were an option.

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